Terms & Conditions

We have put together this short guide on our terms and conditions to cover any Parker Howley & Co order placed. These may of course change from time to time, in which case they will be updated and shown on our website in real time. We recommend reading these prior to ordering and then storing them away in case you have any questions further down the line.

 

The legal bit…

It’s fairly important to mention that we’re not liable for any indirect losses, such as losses of revenue or profits, which are not reasonably foreseeable when you place your order. This also includes any losses caused by us not being able to meet our obligations because of things outside our control.

We provide care guides, where possible, with our designs that advise you on how best to take care of them. We’re therefore not liable for any faults that may arise in your piece that have resulted from not following these guides.

By making a purchase from us, you undertake that all products ordered are for your own use and not under any circumstances for resale.

Parkerhowleynco.co.uk are part of Parker and Howley Ltd. Our registered office is at Parker Howley & Co, Unit 10a, Bankfield business park, West Yorkshire, WF14 9DQ. You can contact us in writing, by email ([email protected]) or by phone (0333 444 0406 ) should you have any queries.

These terms fall under English law and the jurisdiction of the English courts.

 

About the furniture

With natural materials such as wood, there is always going to be some natural movement when exposed to differing temperatures and environments, this is just a fact of life (don’t worry when this happens as this is completely natural). Wood will expand and shrink regardless of where it is stored, which may cause some cracking. So, although our furniture is durable, there will always be some need to maintain, however small it may be (please see our care guides for more details).

When it comes to paint, the colour will likely change over time as it responds to natural sunlight and moisture. It’s also fairly important to mention that, as our paint is made using natural pigments, there may be some colour variance across different batches. When repairing your furniture, we recommend repainting the whole unit as opposed to individual areas.

When purchasing returns/ex-display/cancellation pieces, please be aware that these are sold as seen and these may have the odd knock or bump on them.

 

Your order

When placing an order for any of our furniture or accessories we’ll ask for the full amount to be paid at that time.

When booking in contractors that are required to fit our free-standing furniture, please be aware that we cannot accept liability for any losses incurred due to a delay in furniture being received due to things outside of our control.

Following confirmation of your order, no changes can be made to the dimensions or design of a unit. If it is urgent, we may look at individual cases and a £250 charge will be required to cover any build and material costs incurred up to that point. Changes to any other requirements can be made and this will introduce a cost of £50.

Following production and sharing of photos of your design, once this has been approved, the customer accepts responsibility for the piece at that point and may not reject the unit when it arrives at your home, unless there is a fault of course (please see our returns policy for further information).

 

Delivery

Approximate delivery timescales will be allocated to customers at the time of ordering. Depending on the option chosen (please see our delivery policy for option details), timescales will vary, and you will be notified closer to the end of production with a specific date.

Please make sure your new design will fit through doorways and tight turns, up staircases and underneath ceilings, and if door frames, windows or banisters needs to be removed to take the furniture inside your home, please ensure you do this before we arrive.

While we’ll always do our utmost to make sure your order is delivered on the day we say it will, there may be a rare occasion where delays occur. It goes without saying that we’ll reschedule as soon as possible. It’s also worth mentioning that, on occasion, it may take us a little longer to deliver to remote locations, such as the Scottish Highlands.

Should you be ordering from outside mainland UK, or even further afield, all items will be sent through our carefully selected international delivery partners, so we’re not able to offer our white glove service.

 

Cancellation and returns

Whilst we hope that you’ll be thrilled with your new Parker Howley & Co designs, there may be instances where you are not fully happy, which is totally fine with us. As all of our units are made-to-order, returns may be requested and we may refund you 50% of the full price of the unit. The reason for this is that we may not be able to re-sell the piece and if we are able to, it will be at a significantly reduced price

A few other points for you to know:

  • The furniture must be returned in their original packaging with no signs of use.
  • We’ll need to charge £60 to collect the piece you are returning.
  • When we receive the furniture back, we will check it over and when we are happy that the condition is suitable, your money will be refunded.

The exception to this is if there are any faults, knocks or bumps to your piece that we’ve caused, we will repair it or replace it. Each case will be dealt with on an individual basis.

We take our delivery service seriously and we design our packaging to make sure that what’s inside is wrapped up safe and sound. But in the (very) unlikely event that you spot something not quite right, just let us know as soon as you spot the problem along with some photos and we’ll get it sorted.

 

Our guarantees

Peace of mind is a lovely thing to have and is why we guarantee all our designs. We doubt you’ll ever need them as we put a great deal of care and attention to detail into each of our pieces, however they’re there just in case you ever do and so we guarantee our furniture for 2 years.

A note on timber…

It’s natural for wood to move a little. You might notice that your cupboard doors and drawers shift slightly, and small cracks may appear. It’s just the timber adjusting to the temperature and humidity of your home.  We provide care guidelines and will provide on-going support for all queries related to our furniture.

The things we don’t cover:

  • Pieces that you’ve changed or repaired yourself
  • Accidental damage, or anything that you’ve caused by neglecting your piece or not following our care guide. We can always help repair the damage, there might just be a small fee – we’ll be able to tell you more when you get in touch with us
  • Normal wear and tear (like dents and scratches)
  • Natural changes, like fading and cracking in timber, and colour changes in fabric and paint
  • Rust damage – it’s easy to avoid, and we’ve included advice in our care guides
  • Appliances, sinks and taps from another company
  • If you take your piece outside the country you bought it from, or use it somewhere that’s not a home
  • Ex-display pieces

 

And finally…

If we can’t repair your piece, we’ll replace it with the same design or one that’s similar.

We’re just a phone call (or email) away if you have any questions.